HEAR ME OKAY? IT’S GREAT TO BE HERE. THANK YOU FOR BEING HERE, I AM IN THE CERTIFICATIONS PRODUCT OWNER FOR MICROSOFT. I AM HERE TO TALK ABOUT MICROSOFT CERTIFICATIONS. JOINING ME ON STAGE, SHORTLY, WILL BE A CUSTOMER OF OURS ALL THE WAY FROM LONDON. THANK YOU ANDREW PAGE FOR BEING HERE. HE WILL COME ONSTAGE IN A LITTLE WHILE. I WANT TO START WITH THE BASIC DESCRIPTION OF MICROSOFT CERTIFICATION PROGRAM AND SOME OF THE CHANGES THAT WE ARE MAKING A SOME OF THE TRENDS THAT WE ARE SEEING. ME START WITH THE QUESTION, HOW MANY IN THE ROOM ARE MICROSOFT CERTIFIED, CURRENTLY? WOW. HOW MANY OF YOU HAVE THE RESEARCHED CERTIFICATION? [ INAUDIBLE ] WE STILL HAVE IT. FUNDAMENTALS, THE REST OF YOU? GREAT. WE HAVE A MIX, I’LL TRY TO TALK THROUGH ALL THE PROGRAMS. AND WHY WE ARE MAKING CHANGES THAT WE ARE MAKING IN THE PROGRAM ITSELF. LIKE I SAID EARLIER YOU CAN ALSO HERE CUSTOMER USE CASE OF WHAT THEY ARE SAYING WITH THIS TRANSFORMATION. LET ME START WITH SOME OF THE KEY TRENDS THAT WE ARE SEEING IN THE MARKET AROUND CERTIFICATIONS AND SKILLING. THIS IS ONE OF CONTINUOUS LEARNING, SURF CERTIFICATIONS [ INAUDIBLE ] YOU GO TO CLASS, TAKE AN EXAM AND GET CERTIFIED . YOU PROBABLY HAVE TO DO SOME CONTINUOUS EDUCATION CREDITS AND THINGS LIKE THAT IN THE PAST. NOW THERE’S SO MUCH EVOLUTION IN NEW TECHNOLOGIES WITH AZURE AND THE SERVICES ARE BEING DUPLICATED. WE HAVE TO MAKE SURE IT IS NOT ONCE AND DONE IT IS MORE CONTINUOUS LEARNING MINDSET THAT WE HAVE TO HAVE. THAT IS ONE OF THE KEY TRENDS WE ARE SEEING NOT JUST WITH MICROSOFT BUT WITH OTHER PROGRAMS. THE SECOND THING, HANDS ON LEARNING, BY DOING, IT IS NOT JUST NOISE SKILLS BUT ALSO DOING SKILLS. IN THE PAST IT PROBABLY USED TO BE MORE AROUND CERTAIN THINGS THAT YOU NEED TO KNOW IN TERMS OF TECH KNOWLEDGE HE. KNOWING SCALES BUT NOW THE TREND IS MORE HANDS ON LEARNING. HANDS ON BECAUSE OF THE TRENDS WE ARE SEEING. PRODUCT BASE TO JOB ROLE EVOLUTION. WHAT WE MEAN BY THIS , IN THE PAST WE US HAVE EXPERTS THAT ARE SPECIFIC TO CERTAIN PRODUCTS. YOU HAVE A SECURITY ENGINEER KNOW EVERYTHING ABOUT THE FIREWALL PRODUCT OR, — PROTECTION PRODUCT, THE WORD WE LEARN MORE ABOUT TODAY IS AND TO AND UNDERSTANDING, IF YOUR SECURITY ENGINEER YOU NEED TO KNOW THE SOLUTIONS ACROSS THE BOARD, NOT JUST THE PRODUCT. SO IT IS EVOLUTION FROM THE PRODUCT BASE KNOWLEDGE. SOME OF THE KEY TRENDS THAT WE ARE ADDRESSING IN OUR CERTIFICATION PORTFOLIO AND IN OUR TRACK. ALSO ROBUST LEARNING WHICH I TALKED ABOUT A LITTLE BIT. WHY ARE WE DOING THIS, WHAT ARE SOME OF THE KEY FACTORS THAT WE ARE CONSIDERING WHEN WE ARE MAKING THE EXCHANGE? FIRST THING HE ASKED TECHNOLOGY AND SOLUTIONS EVOLVING AT A RAPID PACE. IN ORDER TO MAKE SURE THAT THE SKILLS OF THE INDIVIDUAL ARE KEEPING UP WITH ALL THE EVOLUTIONS THAT ARE HAPPENING, USE FEATURES, WE HAVE TO MAKE SURE THAT THEY MAKE CHANGES TO THE ROLE. EVOLUTION OF THE ROLE ITSELF IS ONE OF THE MAIN REASONS. THE OTHER THING WHEN YOU THINK ABOUT IT FROM A BUSINESS PERSPECTIVE. THE I. T. PROFESSIONAL THAT IS SUPPORTING THE BUSINESS IS THE KEY INFLUENCER AND ADVISOR. YOU WANT TO MAKE SURE THAT IS SUPPORTED. THE BUSINESS WANTS TO FOCUS ON DIGITAL TRANSFORMATION AND THINGS THAT THEY NEED TO DO. THEY DON’T WANT TO WORRY ABOUT COMPLIANCE ISSUES OR THEY DON’T WANT TO WORRY ABOUT WHEN YOU MOVE FROM ON FRAME TO CLOUD. WHO IS THAT RESPONSIBLE PERSON, IN ORDER TO ENSURE THOSE TRANSITIONS HAPPEN SMOOTHLY. IN ORDER TO HAVE THAT I. T. BE AND TO AND SPECIALIST, EXPERT WHO CAN UNDERSTAND ALL THESE THINGS, THEY REALLY HAVE TO HAVE THE SKILLS FOR THAT JOB ROLE. THAT IS THE REASON WHY, ANOTHER REASON WHY WE NEED ROLE-BASED LEARNING. LASTLY, IF YOUR INDIVIDUAL WORKING IN A SPECIFIC DOMAIN AREA, YOU WANT TO HAVE THE CONFIDENCE, YOU WOULD HAVE THE PRODUCTIVE IN YOUR JOB, ROLE- BASED LEARNING HELPS YOU GET THAT AS WELL FROM A SKILLS PERSPECTIVE FROM THE INDIVIDUAL. THESE ARE SOME OF THE FACTORS AND REASONS THAT WE ACTUALLY STARTED LOOKING AT ROLE-BASED LEARNING. ALSO WANT TO TALK A LITTLE BOY ABOUT MICROSOFT THIS DOING IN TERMS OF OUR PORTFOLIO. WHAT ARE WE DOING WITH GROWTH WITHIN OUR ECOSYSTEM. WE ARE MAKING IT APPLICABLE TO THE EMPLOYEES OF MICROSOFT, 32, 000 EMPLOYEES THAT ARE IN TECHNICAL ROLES. HAVE ALL BEEN ASKED TO TAKE ON THE ROLE BASED LEARNING ALONG WITH CERTIFICATIONS THAT GO WITH IT. THIS IS SOMETHING WE ARE DOING WITHIN MICROSOFT ITSELF FOR OUR EMPLOYEES. SECONDLY WE ARE WORKING WITH A LOT OF CUSTOMERS AND PARTNERS TO HELP MAKE SURE THAT THE SKILLING PLANS FOR CUSTOMERS ARE ALSO IN PLAY IN TERMS OF PORTFOLIO. WE’LL TALK ABOUT SPECIFIC USE KITS, TOOK OUR CERTIFICATION PORTFOLIO AND TRAINING PORTFOLIO AND ADOPTED IT ACROSS THE CUSTOMER ENVIRONMENT. THE SUCCESS WE HAVE SEEN IN THE FINANCIAL SERVICES MARKET, YOU WILL SEE THAT AND YOU’LL HEAR FROM ANDREW ABOUT WHAT THE EXPERIENCE WAS LIKE. THAT IS THE SECOND PIECE IN TERMS OF CUSTOMERS AND PARTNERS. THEN WE ALSO FOCUS ON ENGAGEMENTS [ INAUDIBLE ] ENSURE THOSE SKILLS ARE THERE FOR FUTURE GENERATIONS. THOSE ARE ISSUES IF YOU’RE DOING FROM A SKILLING PERSPECTIVE FROM FUTURE GENERATIONS. THESE THREE PILLARS THAT MAKE UP MICROSOFT STRATEGIES AND SKILLING AND CERTIFICATIONS. THE APPROACH WE TAKE WHEN WE BUILD THESE JOB ROLES IS SOMETHING CALLED JOB ANALYSIS. INDUSTRY PRACTICE. WE GET IN SUBJECT MATTER EXPERTS EITHER IN THAT JOB ROLE, IF YOUR SECURITY ENGINEER WE WOULD GET THAT IN THE JOB ANALYSIS. WE WOULD ALSO HAVE EXPERTS FROM THE FIELD. MICROSOFT FIELD AND PARTNERS ALL BE PART OF THE ANALYSIS PROCESS. THEY WOULD GO THROUGH EACH AND EVERY TASK THAT THEY WOULD REQUIRE FOR THEM TO DO FOR THEIR JOB ROLE. THAT WILL MAKE UP THE CONTENT FOR THE BLUEPRINT. EXAM BLUEPRINT. IT IS THE GOLDEN DOCUMENT WE USE TO CREATE MULTIPLE ARTIFACTS INCLUDING OUR TRAINING CONTENT. AS WELL AS OUR MICROPHONE OFF MICROSOFT LEARN PLATFORM THOSE ARE ALL, COMING FROM JOB TASK ANALYSIS OUTPUT. USE THAT TO PUT CONTENT FOR ALL OF THESE ARTIFACTS I JUST TALKED ABOUT. AND THEN WE TAKE THESE LEARNING EXPERIENCES NOT JUST FROM THE TRAINING AND CERTIFICATION BUT ALSO EVENTS. WHEN YOU GO TO MICROSOFT IGNITE LIKE WE DID YESTERDAY. YOU WILL SEE CERTIFICATION BEING OFFERED ON SITE. YOU’LL ALSO SEE CERTIFICATION THAT WE OFFER HERE. THAT IS ALL PART OF THE EXPERIENCE WE DO IN TERMS OF THE LEARNING EXPERIENCE. CLASSROOM TRAINING, WE HAVE OUR LEARNING PARTNERS DELIVERING CLASSROOM WITH MICROSOFT CERTIFIED TRAINERS. THAT’S ALSO OFFICIAL MICROSOFT CURRICULUM. AND EXAMS OUTPUT OF THE JOB ANALYSIS IN THE BLUEPRINT I JUST MENTIONED. SO THOSE ARE SOME OF THE ASSETS THAT WE CREATE, PART OF THAT PROCESS. AND THEN WE LOOK AT SOME OF THE INDIVIDUAL BENEFITS THE PEOPLE WOULD GET FROM CERTIFICATION. IF YOU’RE MICROSOFT CERTIFIED PROFESSIONAL, WHAT ARE SOME OF THE BENEFITS THAT YOU WOULD GET. WE DID A SURVEY. 2019. SURVEY OUTPUT TALKS ABOUT THE SALARY SKILLS, 52 SET THOSE ARE SKILL SET ARE MORE SOUGHT AFTER IF YOU’RE CERTIFIED INDIVIDUAL, THAT HELPS STAND OUT. THAT’S GOING TO BE THE KEY BENEFITS THAT YOU WOULD SEE. THE SECOND THING, THAT THE 5 BELIEVE THEY CAN REALLY WORK IN TRANSFERRING THE KNOWLEDGE AND MAKING THE MORE PRODUCTIVE. IF YOU’RE WORKING IN A CONSUMPTION-BASED ECONOMY WHERE THERE IS A LOT OF FEATURES BEING ADDED AFTER YOU’RE NOT REALLY FAMILIAR WITH ALL THE FEATURES BEING ADDED PRODUCTIVE AND CERTIFICATIONS WE DO, THIS IS REALLY RESONATING WITH THE MARKET. FINALLY, IF YOU’RE LOOKING AT PROGRESSION OR AN ENTRY-LEVEL JOBS, 35 REPORT SALARY INCREASES WHEN THEY SEE THEY HAVE CERTIFICATION. THESE ARE SOME OF THE BENEFITS OF THE INDIVIDUAL YOU WOULD SEE IN ADDITION TO THE BENEFITS TO THE IN ORGANIZATION EARLIER FOR CERTIFIED PROFESSIONALS. LET ME TALK A LITTLE BIT ABOUT THE CERTIFICATION PROGRAM ITSELF. THE PROGRAM, BASICALLY HAS THREE TYPES, RIGHT NOW THAT WE OFFER. ONE IS THE FOUNDATION LEVEL CALLED FUNDAMENTALS. WE HAVE ROLE-BASED CERTIFICATION, WE JUST FOCUS ON THE JOB ROLES AND THEN CREATED A NEW CATEGORY, NEW TYPE OF SPECIALTY THAT WE JUST LAUNCHED IT IGNITE. THOSE ARE THE THREE TYPES OF CERTIFICATIONS. WHEN YOU LOOK AT THE FUNDAMENTAL LEVEL ON THE LEFT- HAND SIDE, FOUNDATIONAL SKILLS, HALFWAY TO ROLE-BASED SEARCH. THIS IS CERTIFICATION APPLY TO A BROAD MARKET. IT’S NOT JUST FOR A SPECIFIC SEGMENT IT IS FOR EVERYONE. WHETHER YOU ARE A STUDENT OR ENTERPRISE CUSTOMER TRYING TO GET YOUR AZURE SKILLS UP. AS WELL AS ANY OTHER MARKET, FUNDAMENTALS FOR EVERYBODY. IT IS A MIX OF CONCEPT AND APPLIED LEARNING. WE HAVE MOSTLY CONCEPTS RIGHT NOW AND FUNDAMENTALS. WE DON’T HAVE LABS OR PERFORMANCE TESTING YET BUT [ INAUDIBLE ] WHEN YOU GET INTO ROLE-BASED CERTIFICATIONS. IT IS MORE JOB ROLE FOCUS. SO I TALK ABOUT THE AZURE CLOUD SOLUTION ARCHITECT BEING A JOB ROLE, SECURITY ENGINEER, DEVELOPERS, AND ROLE-BASED CERTIFICATIONS FALLS IN THAT CATEGORY. WITHIN THE ROLE-BASED CERTIFICATIONS WE HAVE TWO LEVELS. ASSOCIATE LEVEL WHICH IS IN THE CASE OF AZURE, ASSOCIATE LEVEL CERTIFICATION AND SOLUTION ARCHITECT WOULD BE THE EXPERT LEVEL DEPENDING ON EXPERIENCE AND KNOWLEDGE IN TERMS OF MANAGING OR OPERATING, DESIGNING IMPLEMENTATION. THE EXPERT LEVEL IS MORE ABOUT DESIGNING IMPLEMENTATION. ASSOCIATE LEVEL WOULD BE MORE ABOUT MANAGING. EMPHASIS IS ON APPLIED LEARNING. WE WILL SEE PERFORMANCE-BASED TESTING AND LABS AT THE ROLE- BASED LEVEL. IT VALIDATES TECHNICAL LOW KNOWLEDGE ON THE SOLUTIONS. IF YOUR OPERATING IN THE DEVELOPER CAPACITY. YOU WOULD BE TESTED ON TECHNICAL LOT KNOWLEDGE. IN THE SPECIALTY CASE WHICH WE JUST LAUNCHED IN THE SPECIALTY CATEGORY IS CALLED AZURE — . MIGRATING WORKLOADS INTO AZURE. KIND OF THE AREA YOU HAVE, INDUSTRY SOLUTIONS ON MICROSOFT PLATFORMS AND LOOKING AT SKILLS USING THOSE SOLUTIONS ONTO MICROSOFT PLATFORMS. WE’LL BE DOING MORE IN THE SPECIALTY CASUALTY. CONTAINER SPACE ALL THOSE THINGS WE ARE LOOKING AT IN TERMS OF EVOLVING THE SPECIAL CATEGORIES AND ADDING MORE TO THAT PORTFOLIO. THIS IS THE OVERALL CERTIFICATION PORTFOLIO WE OFFER TODAY. YOU SEE THE LEVEL IN DIFFERENT SOLUTION AREAS. HAVE A LOT OF CERTIFICATIONS IN THE AZURE SECURITY ENGINEER , ADMINISTRATOR. USING SOME NEW CERTIFICATIONS AT THIS EVENT. PLATFORM FUNDAMENTALS IS A NEW CERTIFICATION WE JUST LAUNCH. COMBINATION OF RBI, POWER APPS AND FLOW. ALL PUT TOGETHER. FUNDAMENTALS FOR JOB ROLES. THOSE ARE NOT SPECIFIC JOB ROLES BUT ANYBODY WE CALL THEM A CITIZEN DEVELOPER, TARGET AUDIENCE. AS YOU LOOK AT IT ASSOCIATE AND EXPORT LEVELS. ARTIE TALKED ABOUT AZURE FOR WORKLOAD THAT IS A SPECIALTY WE LAUNCH.
SOME OF THESE IS ARE STILL IN BETA, FYI. THE COME OUT OF BETA ONCE WE
HAD ENOUGH PEOPLE. IF YOU’RE LOOKING TO TAKE ANY OF THESE CERTIFICATIONS ON SITE
AND STILL NOT REGISTERED. NO WORRIES, YOU CAN GO TO THE CERTIFICATION TESTING CENTER AND IF NOT WE ALSO HAVE THE FREE EXAM OFFER WE’RE MAKING THAT AVAILABLE. TAKE SOME OF THESE EXAMS THAT ARE NEW AND BEING OFFERED HERE TODAY. AND THE LAST THING I WANT TO
TALK ABOUT BEFORE I HAND IT
OVER TO ANDREW, [ INAUDIBLE ] ROLE-BASED CERTIFICATIONS WE
HAVE TESTING COMPONENTS. THIS IS ALL REAL WORLD SCENARIOS WE ARE OFFERING IN
THESE ENVIRONMENTS.
YOU HAVE TO LOG INTO AZURE PORTAL. COMPUTE, STORAGE, NETWORK RESOURCES. MANAGEMENT RESOURCES, THERE WILL BE MULTIPLE TASKS IN ORDER TO COMPLETE THIS PARTICULAR LAB WITHIN THE EXAM. AND TYPICALLY WE HAVE TWO LABS, ONE TO TWO LABS. PART OF PERFORMANCE-BASED TESTING. WE HAVE SOME GREAT FEEDBACK ON THE CONTENT . THERE ARE SOME CHALLENGES THAT COMES WITH IT BECAUSE THE PLAN ITSELF, MICROSOFT IS LEADING PERFORMANCE TESTING I DON’T THINK THERE’S ANY OTHER WINDOW THAT IS OFFERING THIS TODAY . SO WE HAVE SOME CHALLENGES TO WORK ON. BUT THE CONTENT WE HAVE GOTTEN REALLY GOOD FEEDBACK WHAT WE HAVE IN THERE. THAT IS AN OVERVIEW OF THE PROGRAM IN DIFFERENT COMPONENTS OF THE PROGRAM. AT THIS POINT I WANT TO BRING OVER ANDREW TO THE STAGE AND TALK ABOUT THE REAL CUSTOMER EXPERIENCE. HE WILL WALK US THROUGH WHAT THEY HAVE GONE THROUGH. WELCOME ANDREW. [ APPLAUSE ]>>>GOOD AFTERNOON EVERYONE, ABSOLUTELY DELIGHTED TO BE HERE TODAY. GIVE YOU SOME INSIGHT INTO OUR CERTIFICATION . JUST TO GET STARTED . LITTLE BIT ABOUT MYSELF. I’M DRIVING THE CLOUD ADOPTION JOURNEY AT THIS GROUP. WHICH WE FOCUSED ON GETTING THE TRAINING CURRICULUM ESTABLISHED BECAUSE YOU CAN’T DRIVE CLOUD ADOPTION UNTIL YOU HAVE REALLY GOOD SKILLS WITHIN YOUR TEAM. MY BACKGROUND, 15 YEARS A SOFTWARE DEVELOPER IN THE 90S AND THEN RUNNING SOFTWARE DEVELOPMENT TEAMS THE LAST 10 TO 15 YEARS WITH TRANSFORMATIONAL PROJECTS. A LITTLE OF BIT ABOUT THE COMPANY I WORK FOR, LLOYDS BANKING GROUP, BIGGEST RETAIL AND DIGITAL BANK IN THE UK. 30 MILLION CUSTOMERS. FAMILIAR AROUND MOST HIGH STREETS IN THE COMMUNITY FOR ITS ICONIC BRANDS, LLOYDS BANK, HALIFAX AND BANK OF SCOTLAND. AND OTHER SERVICES LIKE CREDIT CARDS ETC. WE LEND TO FIRST-TIME BUYERS IN THE UK AND PROCESS ONE IN FOUR OF ALL BANKING TRANSACTIONS IN THE UK. WE ARE PRETTY BIG. WE ARE VERY MUCH AWARE, THERE ARE MANY REASONS WHY BANKS NEED TO MODERNIZE AND RISK EVOLVE. STAY RELEVANT IN TODAY’S AGE. WE’VE GOT SIX OF WHAT WE THINK ARE THE TOP REASONS JUST TO QUICKLY GO THROUGH. THEN IT TELLS YOU WHY WE ON THE CERTIFICATION JOURNEY. CUSTOMERS JUST EXPECT MORE. YOU ALL HAVE SMART PHONES AND CELL PHONES THERE’S SOME BRILLIANT, RICH APPLICATIONS ON THERE. TODAY THE BANKING CUSTOMER MAKE THEIR BANKING JOURNEYS ON THAT SMART PHONE PHONE. THEY DON’T HAVE TO GO TO A CENTER THEY JUST WANTED IN THEIR HOUSE. WELL KNOW THE RATES OF CHANGE OF TECHNOLOGY IS FOREVER INCREASING. WE HAVE TO BE ABLE TO REACT QUICKLY. WE KNOW THE RISE AND OF TECH GIANTS, EITHER ALREADY ENTERED THE TECHNICAL OR FINANCIAL SERVICES ARENA OR MAY WILL DO SO IN THE NEXT SIX MONTHS. WE HAVE MACRO ECONOMIC PRESSURE WHERE WE HAVE LOW INTEREST RATES AND GLOBAL INSTABILITY WHICH ALL BEAR DOWN ON THE PROFITS THE COMPANIES CAN MAKE. COUPLED WITH THAT WE HAVE TO KEEP UP WITH ALL THE RULES AND REGULATIONS. FINALLY, WE’RE ALL VERY MUCH AWARE OF THE THREAT FROM CYBER ATTACKS THAT WE NEED TO BE ON TOP OF. SO WE BELIEVE THE WAY FORWARD IS TO PUT TECHNOLOGY AT THE HEART OF EVERYTHING THAT BANKS DO AND BUILD A RESPONSIVE SYSTEM TO COVER THAT. VERY BRIEFLY. LLOYDS BANK IS CHANGING ITS RESPONSE TO THAT. WE HAVE REDESIGNED OUR ENTIRE BUSINESS DIVISIONS AROUND 17 VALUE STREAMS. A VALUE STREAM MIGHT BE GENERAL INSURANCE. IT MIGHT BE MARKETS IT MIGHT BE
MORTGAGES.
WE HAVE SPLIT THOSE INTEL LABS. SOME OF YOU MAY KNOW THAT COMES
BY TRIBES, THOSE LABS ARE BROKEN DOWN INTO DIFFERENT SIZES. THOSE TEAMS ARE SET UP FOR AUTONOMY WITH AS MANY HANDOFFS
IN THE TRADITIONAL MODEL REMOVED TO GIVE THEM AS MUCH
EMPOWERMENT AS POSSIBLE.
WE HAVE ALSO GIVEN THEM METHODOLOGY SO THEY CAN WORK [ INAUDIBLE ] THIS IS WHERE WE
GET INTO THE SOPHISTICATION. WE ARE ADOPTING A HYBRID CLOUD MODEL TO GIVE US ULTIMATE FLEXIBILITY. WE HAVE PRIVATE CLOUD , LOW ROOM COST AND SHIFT THE TRADITIONAL APPLICATIONS AND PUBLIC CLOUD FOR THE SHEER SCALE OF SERVICES AVAILABLE. CHAT BOX, ARTIFICIAL INTELLIGENCE, YOU NAME IT. WE WANT TO TAKE A REAL CLOUD NATIVE ENGINEERING WITH OUR PUBLIC CLOUD. WE WILL REDESIGN THE APPS FOR THE CLOUD WORLD AND FOCUS HEAVILY ON CONTAINERIZATION , AKS IN THE COMING MONTHS. WE ARE PINNING THAT WITH THE ROLL OUT AND DEVOLUTION OF — PRINCIPLES CONTINUOUS INTEGRATION AND DELIVERY. LOTS OF AUTOMATION. THAT IS ALL GOOD BUT WE CAN’T DO PUBLIC CLOUD WITHOUT SOME SKILLS. SO THE OUTSET OF 2019, WE VERY MUCH RUN THE MINDSET OF APPLICATION TEAMS , APPLICATIONS THEY RAISED TICKETS, INFRASTRUCTURES TEAMS THAT WILL PROVISION INFRASTRUCTURE. IN OUR CASE VIRTUAL MACHINES. WE REALLY DID NEED TO LOOK AT THAT CAREFULLY. WE DID A SURVEY CROSSES 17 VALUE STREAMS AND THE HELP OF SUPPORTING TEAMS LIKE RISK AND CYBER SECURITY. WHAT WE FOUND IS VERY’S FUSE SKILLS. THOSE THAT DID HAVE THE SKILLS , THEY WERE THE ONES BANGING THE DESK TO GO FASTER THAT SAY WE WEREN’T QUICK ENOUGH. THEY’RE ABSOLUTELY IMPATIENT TO ADOPT THESE BRILLIANT NEW TECHNOLOGIES. THEY ALL DECIDED WE NEEDED A STRUCTURED APPROACH TO TRAINING AND WE NEEDED TO GET ON WITH THE QUICKLY. WE SET OURSELVES A FEW PRINCIPLES AND AIMS AT THE BEGINNING OF THE YEAR. WE WANTED TO RAISE THE LEVEL OF KNOWLEDGE. NOT JUST IN OUR ENGINEERING COMMUNITY. BUT ALSO IN PRODUCT OWNERS WITHIN THE BUSINESS. ARCHITECTS AND SUPPORT PEOPLE. WE ABSOLUTELY WANTED EVERYBODY TO UNDERSTAND WHAT PUBLIC CLOUD WAS ALL ABOUT. IN CONVERSATIONS CAN HAPPEN IN INVESTMENT WILL FLOW. EVERYBODY REAPS THE BENEFITS . WE WANTED MAKE IT EASY FOR COLLEAGUES TO FIND AND ACCESS TRAINING MATERIALS. WE WANTED TO PUT OUR TOE IN THE WATER AND SEE IF IT REALLY WORKED. A CONSERVATIVE TARGET OF GETTING 60 PEOPLE CERTIFIED BY THE END OF 2019. SOME OF THE DESIRED OUT LOOK WE ARE LOOKING FOR, PUBLIC CLOUD SO WE CAN WORK WITH THE BUSINESS, FINDING PEOPLE AND MAKE THE BEST INVESTMENT DECISIONS AND CAN ALSO UNDERSTAND NEW RESPONSIBILITIES. WITH PUBLIC CLOUD COMES GREAT RESPONSIBILITY. YOU DON’T RELY ON INFRASTRUCTURE TEAM TO FIX YOUR INFRASTRUCTURE IN THE MIDDLE OF THE NIGHT. YOU AND THE APPLICATION TEAM HAVE TO HAVE THE SKILLS TO BE ABLE TO DO THAT YOURSELF. BY TRAINING LEADERS AS WELL AS ENGINEERS. THEY CAN THINK ABOUT THE GAPS IN THEIR TEAM AND IMPROVE THAT BY FURTHER TRAINING OR BRING ADDITIONAL PEOPLE INTO BOLSTER THOSE MISSING SKILLS. FOR THE COLLEAGUE OUT THERE WE REALLY WANTED TO ENCOURAGE THEM AND MAKE THEM FEEL VALUED. THE TYPE OF TRAINING PROGRAM WE PUT IN PLACE IS REALLY STARTING TO MAKE A DIFFERENCE. WE STARTED THIS VISION BACK IN MAY AND JUNE. SINCE THAT TIME WE’VE TAKEN A BANK WIDE APPROACH. WE’VE LOOKED AT MANY TEAMS. LOOKED AT THE CYBER SECURITY, PLATFORM ENGINEERING TEAM. AS WELL AS APPLICATION TEAMS. WE LOOK TO MANAGERS, ARCHITECTS, PRODUCT OWNERS AND ENGINEERS. WE TRAINED A WHOLE BUNCH OF THOSE GUYS. WE DECIDED TECHNICAL TRAINING WAS NOT ENOUGH. IF WE HAVE A HYBRID CLOUD APPROACH WE NEED ONE TRACK ON A THREE TRACK TRAINING PROGRAM. ONE TRACK SHOULD EXPLAIN WHAT ARE CLOUD STRATEGY IS IN VERY CLEAR TERMS AND UNDERSTAND WHICH CLOUD DO I PUT MY WORKLOAD ON AND IN WHAT SITUATIONS? WE ALSO THEN EMBRACED THE MICROSOFT CURRICULUM WHICH IS SEBASTIAN EXPLAIN TO YOU ALL. WHEN YOU GET BACK TO YOUR LAPTOP AFTER YOU’VE BEEN ON THE TRAINING COURSE WHAT ARE THE POLICIES AND PROCESSES YOU NEED TO FOLLOW IN YOUR OWN COMPANY TO ABSOLUTELY GET GOING ON DAY ONE. YOU WILL HAVE TO INTEGRATE WITH IT SOMEHOW. WE PUT A VERY SIMPLE WIKIPEDIA TOGETHER TO DO THAT. WE ALSO HARVESTED A VERY SIMPLE WEBPAGE WITH ALL THE BEST
ONLINE TRAINING LINKS SO WE COULD MAKE IT REAL EASY FOR
PEOPLE TO FIND THE INFORMATION. ALSO MADE IT ON MICROSOFT LEARN. MICROSOFT LEARN IS INDEPENDENT TO CLASSROOM COURSES.
I PERSONALLY USE THAT TO GET MY CERTIFICATION BECAUSE I WANTED TO BE ABLE TO TELL OTHERS, IF I’M ASKING PEOPLE TO DO THIS I WANT TO BE ABLE TO SAY THAT I DID IT. IF I HAVEN’T TOUCHED CODE IN 15 YEARS AND I CAN TAKE THE TIME ABOUT 10 HOURS OF STUDY, TO TAKE THE EXAM THEN IT HELPS ME INSPIRE OTHERS AS WELL.>>QUICKLY CAN YOU TOUCH A LITTLE BIT MORE ON MICROSOFT LEARN AND WHAT WAS YOUR EXPERIENCE? I KNOW YOU USED A COMBINATION OF TRAINING FOR ATTENDEES AND MICROSOFT LEARN. WHAT WAS YOUR EXPERIENCE LIKE THERE ?>>WHAT I FOUND THAT PEOPLE WERE ON THE TRAINING, CAN WE GET A COPY OF THE POWERPOINT SLIDES FROM THAT PRESENTATION I SAID NO, ACTUALLY MICROSOFT LEARN IS EVEN BETTER. IT IS A REALLY RICH WEBSITE WITH EVERYTHING THAT IS ON THE FUNDAMENTALS, WRITTEN IN EXCEL STUDY FASHION. REALLY RICH. I FOUND IT ABSOLUTELY GREAT TO USE THAT TO GET MYSELF TO A POINT WHERE I WAS CONFIDENT TO TAKE THAT CERTIFICATION. SOME FACTS AND FIGURES I’M REALLY PROUD OF, GUYS. TARGET OF 60 BY THE END OF THE YEAR AND WE SMASH THAT BY THE END OF SEPTEMBER. JUST BY THREE MONTHS WE HAVE PEOPLE DOING FUNDAMENTALS. 90 PEOPLE HAVE TAKEN THE TIME TO DO THAT EXTRA BIT OF STUDY AND SMASH THAT GOAL. WHAT WE FOUND, 55 OF THOSE 90 ARE PEOPLE WHO ARE IN THE FACE- TO-FACE COURSE AND 34 DID THE DISTANCE LEARNING. THOSE OF THE GUYS THAT WANT TO DO IT IN THEIR OWN TIME BUT NOT PARTICULARLY BOTHERED ABOUT A CLASSROOM COURSE OR YOU HAVE
BOTH OPTIONS.
BOTH OPTIONS ARE WORKING, ROUGHLY TO THE SAME PASS RATE PERCENTAGE. IT IS FAR CHEAPER AND MORE EFFECTIVE SOMETIMES TO HAVE THAT BUSINESS LEARNING AS WELL. WHAT WE PLAN TO DO FOR THE NEXT FEW MONTHS, WE CARRY ON TO DO MORE FUNDAMENTALS TO GET THAT KNOWLEDGE. WE ARE STEPPING INTO THE ROLE- BASED LEARNING. WE’RE GONNA TRY AND GET 60 PEOPLE THROUGH ROLE BASED LEARNING BY THE END OF JANUARY. WE ARE GOING TO DO YOUR ADMINISTRATIVE COURSE, SECURITY COURSE, SOLUTION ARCHITECTURE ONE AND WE ARE GOING TO RUN THOSE AS CLASSROOMS AND ENCOURAGE DISTANCE LEARNING ON THOSE AS WELL. THE WE ARE ALREADY WELL BEYOND OUR CONSERVATIVE PLAN OF 60 BY THE END OF THE YEAR. I THINK THAT’S GOING TO DOUBLE BY THE END OF JANUARY OR FEBRUARY. I THINK CERTAINLY THINK IT IS POSSIBLE. IF THAT IS NOT ENOUGH TO ENCOURAGE YOU TO STUDY, ENCOURAGE YOU TO TAKE THE CERTIFICATION I THINK THERE ARE A NUMBER OF OTHER GOOD REASONS. EVEN THE FUNDAMENTALS COURSE, AND THAT ONE DAY THERE IS SO MUCH INFORMATION IN THAT COURSE , YOU NEED TO DO THE STUDY AFTER THE COURSE TO GET THE MOST OUT OF IT. CERTIFICATION IS A NICE WAY OF ENCOURAGING PEOPLE NOT TO GO AND FADE AFTER THEY HAVE TAKEN THE COURSE. EVERYONE GETS BACK TO WORK, EVERYONE HAS THE PRESSURE OF THE DAY JOB. SO WITHOUT THIS FURTHER STUDY AND CERTIFICATION, YOU COME RISK CERTIFICATION TRAINING. WE ENCOURAGE EVERYONE, DON’T JUST TRAIN YOUR ENGINEERING
COLLEAGUES ALTHOUGH THEY NEED THE TRAINING. YOU NEED EVERYONE TO UNDERSTAND [ INAUDIBLE ] YOU ALREADY KNOW CERTIFICATION IS A GREAT WAY TO ENCOURAGE THIS. IT GIVES PEOPLE A REAL GOAL TO AIM FOR. ONE THING IT DOESN’T GIVE YOU IS A LITTLE BIT OF A MANAGEMENT METRIC. YOU’LL BE ABLE TO SEE AND UNDERSTAND YOUR COLLEAGUES WITH THE MATURITY LEVEL AND STATISTICS COME FROM THE CERTIFICATION. DON’T JUST TAKE IT FROM ME. I HAVE THE TOP 10 BITS OF FEEDBACK FOR PEOPLE TAKING THE CERTIFICATION. I WILL JUST BRING TWO OR THREE OF THEM UP. PEOPLE SET FREE TRAINING AND CERTIFICATION IT IS A NO- BRAINER. IT HELPED ME DECIDE HOW TO SET UP BY TEAMS FOR THE FUTURE. SATISFACTION OF LEARNING NEW STUFF, I WANT TO BE CONFIDENT AND HAVE CREDIBILITY IN MY OWN TEAM. CERTIFICATION ACKNOWLEDGES THE TIME AND EFFORT I HAVE PUT IN , TECHNOLOGY PACES CERTIFICATION HELPS YOU STAY RELEVANT. THAT IS BACK TO YOUR POINT ABOUT CONTINUOUS LEARNING. IT IS NOT JUST A CASE OF DO IT AND THEN YOU ARE SET UP FOR FIVE YEARS. YOU HAVE TO KEEP LOOKING AT THESE THINGS. I THINK, FINALLY, IT HELPS, IF YOU CERTIFY YOURSELF IT HELPS YOU TO INSPIRE OTHERS IN YOUR TEAM TO DO THE SAME. SO MY FINAL SLIDE, WRAPPING UP THIS TALK, A FEW EXTRA LITTLE TIPS AND TRICKS. TRAINING TAKES TIME, EVEN IF YOU DO ONE DAY FUNDAMENTALS COURSE THERE IS STILL TIME FOR YOU TO STUDY AFTER THAT. REALISTICALLY , IF YOU WANT TO GET TO THE ASSOCIATE LEVEL COURSES. MAKE SURE YOU MODEL UP THE AMOUNT OF TIME THAT IS REQUIRED AND LEADERSHIP TO BUY INTO THAT. THERE IS NO POINT IN GIVING UP YOU NEED THE TOP LEVEL SUPPORT BECAUSE YOU NEED TO GIVE THEM TIME PROVISION TO ALLOW THEM TO STUDY. WE ALSO FOUND A COUPLE BARRIERS TO TRAINING , I REALLY ENCOURAGE YOU TO LOOK INTO AS EARLY AS YOU CAN. SO DON’T LET THIS COST CERTIFICATION BE A BARRIER. WE FOUND SOME PEOPLE WERE REALLY EAGER TO STUDY AND THEN
WHEN THEY FOUND IT WAS 100 POUND FEE FOR THE EXAM, SOME PEOPLE DROPPED OFF. WE QUICKLY REMOVE THAT BARRIER AND WE FOUND THAT ABSOLUTELY GETTING SWAMPED WITH PEOPLE WANTING TO TAKE THE EXAM. DON’T LET A MONETARY FIGURE GET IN THE WAY OF PEOPLE BEING ABLE TO CERTIFY. WE ARE BANK AND WE ARE PROUD OF THE FACT THAT WE ARE PRETTY LOCKED DOWN A DATA LOSS PREVENTION. IF YOU HAVE SOME VERY TIGHT INTERNET ACCESS CONTROLS YOU MIGHT FIND CERTAIN TRAINING SIZE ARE NOT ACCESSIBLE FOR YOUR WORK MACHINES. SO WOULD JUST RECOMMEND LOOK INTO THAT. IF IT DOESN’T WORK, CONSIDER THINGS LIKE BRING YOUR OWN DEVICE OR THE USE OF CHROME BOOKS, WE FOUND IT TO BE EXTREMELY EFFECTIVE AND EXTREMELY CHEAP. BUT THE COLLEAGUES LEARN AT WORK BUT DON’T LET YOUR WORK INTERNET RESTRICTION STOPS THEM FROM DOING THAT. THE CLASSROOM COURSES THAT MICROSOFT PROVIDES ARE BRILLIANT BUT THEY ARE GENERIC. WHY NOT ADD 30 MINUTES TO THE END OF THE COURSE TO EXPLAIN TO THE COLLEAGUES, WHAT THE NEXT STEPS ARE AND HOW IT USES IT AND GETS ON THE BOARD WITH AZURE WHEN YOU GET BACK INTO THE WORKPLACE. IT IS BEEN REALLY WELL RECEIVED. I WON’T GO THROUGH ALL THE POINTS THERE BUT PRODUCE A VERY SIMPLE GUIDANCE, PEOPLE GETTING BACK FOR LONG DISTANCE LEARNERS. ADVISED HIM TO TAKE THE EXAM WITHIN 2 TO 3 WEEKS OF THE COURSE. THEN THEY WON’T LOSE TOO MUCH INFORMATION. THEY WILL BE MORE SET UP FOR SUCCESS. ADVISE THEM TYPICAL STUDY TIMES FOR TAKING FIVE OR SIX PEOPLE. PERSONALLY I SPEND ABOUT 10 HOURS STUDYING AFTER I TOOK A ONE-DAY COURSE, I HAVEN’T BEEN TECHNICAL FOR 10 TO 15 YEARS. IT WAS PRETTY STRAIGHTFORWARD BUT I NEEDED TO TAKE ADDITIONAL TIME TO BE ABLE TO PASS THAT SUCCESSFULLY, WHICH I DID. I WAS REALLY PROUD TO BE ABLE TO DO THAT. WE ENCOURAGE LOCAL STUDY GROUPS ACROSS THE UK SO COLLECTS WE GET TOGETHER AND DISCUSS PRACTICE EXAM QUESTIONS OR JUST DISCUSS TOPICS AND ANY QUESTIONS YOU MIGHT HAVE ABOUT TAKING CERTIFICATION. THAT SEEMS TO BE GOING QUITE WELL. ONCE YOU GET GOING, THERE’S NO REASON WHY YOU CAN’T — AND HAVE SOME FAIRLY COMPETITIONS. IF THAT’S NOT GOOD FOR YOU , BIT OF A HALL OF FAME FOR THOSE THE PASS THE EXAM. SHARE THOSE SUCCESSES. FINALLY, I WILL LEAVE YOU WITH A FEW POINTS. BE INSPIRATIONAL, WHERE YOU CAN. IF YOU’RE ABLE TO TAKE THE CERTIFICATION PLEASE DO SO. LEAD FROM THE FRONT. ENCOURAGE YOUR LEADERS TO DO THE SAME. IT LOOKS SO MUCH BETTER FROM A COLLEAGUE POINT OF VIEW IF THE LEADERS ARE ALSO TAKING THOSE COURSES. ESPECIALLY THE FUNDAMENTALS. NOT NECESSARILY WANT TO HAVE EVERYBODY TAKE A FIVE-DAY SECURITY COURSE. WAS TRY AND GENERATE SOME FOLLOWERSHIP AND SHARE SOME SUCCESSES. THAT’S ALL I HAVE TO SAY. THANK YOU FOR LISTENING. I ENJOY TALKING TO YOU ALL THIS AFTERNOON. [ AUDIENCE REACTS ]>>THANK YOU ANDREW, YOU SAW A REALLY GOOD CUSTOMER USE . ANDERS TEAM, FINANCIAL SERVICES INDUSTRY WAS FOCUSED ON EVOLVING FROM TRADITIONAL BASE TO MORE OF THE MODERN WAYS TO APPLY CLOUD SOLUTIONS. THEY DID NOT HAVE TIME OR ENERGY OR RESOURCES TO GO THROUGH THAT THEMSELVES. SO HIS TEAM STEPPED UP, GETTING PEOPLE TRAINED AND CERTIFIED. YOU CAN SEE THAT GREAT USE CASE, MOST OF THE INDUSTRIES ARE FACING, MANUFACTURING, RETAIL, FINANCIAL SERVICES. THEY ARE LOOKING AT THIS TRANSFORMATION IN THE LINE OF BUSINESS WANT YOU TO FOCUS ON THE BUSINESS WHILE THEY GIVE THE OPPORTUNITY TO THE IDEA DEPARTMENT TO EVOLVE. THEY DON’T WANT TO BE BOTHERED BY SECURITY COMPLIANCE ISSUES OR CLOUD OPTION ISSUES. THAT IS A GREAT STORY ANDREW, THANKS FOR COMING ALL THE WAY FROM LONDON IN SHARING THAT EXCELLENT STORY WITH US. THANK YOU.>>>IN TERMS OF THE CALL FOR ACTION HERE, THERE ARE DIFFERENT ASSETS AVAILABLE FOR YOU TO EXPLORE IF YOU’RE NOT CERTIFIED, OR LOOKING AT CERTIFICATIONS. WE HAVE MICROSOFT CERTIFICATION WEBPAGE WHERE YOU CAN GO AND LOOK AT THE EXAM DETAILS ABOUT THE CERTIFICATION, REQUIREMENTS, WHAT ARE THE COMPONENTS, SOME HAVE MULTIPLE EXAMS. ALL THE DETAILS WILL BE ON THE CERTIFICATION PAGE IN THE EXAM DETAILS PAGE WILL GIVE YOU A LIST OF ALL THE SKILLS MEASURED AS WELL. THE PROCESS I TALKED EARLIER ABOUT, AND OUTPUT IS THE EXAM BLUEPRINT. THAT IS PUBLISH ON OUR WEBPAGE SO YOU CAN DOWNLOAD THE INFORMATION AND THEN LOOK AT HOW YOU GET THE SKILLS, WHETHER YOU ALREADY HAVE THOSE SKILLS BECAUSE YOU’RE IN THAT JOB ROLE OR YOU WANT TO APPLY THOSE SKILLS , BETTER ACCESS AVAILABLE. ANDREW TALKED A LITTLE BIT ABOUT MICROSOFT LEARN. I ENCOURAGE YOU ALL TO LOOK AT THAT IF YOU HAVEN’T DONE SO ALREADY. WE HAVE A BOOTH DOWN IN THE HUB SO YOU CAN LEARN MORE ABOUT THAT. THEY HAVE NEW CAPABILITY INTO MICROSOFT LEARN — SOME OF THE THINGS ANDREW TALKED ABOUT IN TERMS OF CREATING FRIENDLY COMPETITION AND CERTIFICATION ON MICROSOFT LEARN TODAY. YOU HAVE TROPHIES YOU CAN EARN, SO YOU CAN EXPLORE THAT AND TRY AND IMPLEMENT THAT WITHIN YOUR TEAMS. CLASSROOM TRAINING, GOOD ASSETS AVAILABLE. IF YOU WANT TO LOOK AT SOME TRAINING OPTIONS, SOME OF OUR LEARNING PARTNERS ARE ALSO THERE. THEY CAN PROVIDE YOU WITH MORE DETAILS. THAT IS AVAILABLE. THAT IS OFFERED BY MICROSOFT CERTIFIED TRAINERS. THERE ACTUALLY CERTIFIED TO OFFER THAT, A LOT OF THEM ARE DELIVERING SESSIONS, THERE DELIVERING ALL THE EXAMS HERE AS WELL. THE LAST THING IS PRACTICE SETS. WE ALSO HAVE, AT IGNITE THE OPTION TO TAKE FEEDBACK ASSESSMENT, PARTNER COMPANY OFFERING PRACTICE TESTS BEFORE YOU TAKE THE REAL EXAM. THERE ARE TWO MODES, YOU CAN GO IN TEST MODE OR PRACTICE MODE THAT YOU ARE ANSWERING QUESTIONS IN THE SYSTEM IS TELLING YOU IF YOU HAVE THE ANSWERS WRONG OR WANT MORE DETAILED EXPLANATION. HE CAN LEVERAGE THAT AS WELL AS ONE OF THE ASSETS TO PREPARE FOR THE CERTIFICATION EXAM. THESE ARE ALL THE EXAM PREP SESSIONS AVAILABLE AT IGNITE. YOU CAN ATTEND ANY OF THESE SESSIONS. THEY WILL TELL YOU MORE DETAILS ON HOW TO PREPARE FOR THE EXAM, WHAT ARE SOME OF THE TYPES OF QUESTIONS THAT YOU WOULD GET. IF THERE IS A LAB, A KIND OF LAB IS A QUACK? ? DEPENDING ON THE JOB LOAD , WHAT YOU ARE TARGETING YOU’LL GET THOSE DETAILS AT THE SESSIONS. USE THE REST OF THE WEEK TO ATTEND THESE SESSIONS. FINALLY, THE FREE CERTIFICATION EXAM OFFER WE HAVE AVAILABLE. THIS IS VALID FOR UP TO SIX MONTHS. 180 DAYS YOU CAN WATCH THIS EXPIRE . MAKE SURE YOU SPREAD THE WORD AROUND. YOU ASK YOUR COLLEAGUES AND YOUR FRIENDS WHO ARE ATTENDING IGNITE TO ALSO MAKE USE OF THIS OFFER. THIS IS AVAILABLE FOR ROLE- BASED EXAMS AND NEW SPECIALTY CERTIFICATIONS THAT WE JUST LAUNCHED. C CAN TAKE THAT PRECERTIFICATION EXAM OFFER AS WELL. THE OTHER THINGS ALREADY TALKED ABOUT, YOU CAN SCHEDULE A CERTIFICATION EXAM THROUGH THAT PAGE WE HAVE FOR PRECERTIFICATION EXAM THERE IS ALSO A PAGE FOR GOING INTO — AND THEN GET NOTIFICATION A WALK THROUGH THE ENTIRE PROCESS OF SCHEDULING EXAM. IF YOU WANT TO TAKE AN EXAM YOU CAN ALSO USE ONLINE PROXY. HOW MANY ARE YOU FAMILIAR WITH ONLINE PROXY? IF YOU TRIED IT? IT IS AN EASY WAY TO TAKE THE EXAM FROM HOME OR OFFICE. AND YOU CAN SCHEDULE THAT AT YOUR OWN CONVENIENCE AND THE PROCTOR WILL BE AVAILABLE REMOTELY AND PROMPTING YOU FOR THE SPECIFIC EXAM . SO THAT’S A GREAT OPTION AS WELL. IF YOU WANT TO DO IT FROM YOUR HOME OR OFFICE. FINALLY, VISITOR PAGE , LOOK AT ALL THE TRACKS THAT WE OFFER. YOUR FEEDBACK IS REALLY IMPORTANT, ANDREW HAS BEEN GRACIOUS TO PRESENT HERE HE WOULD LOVE SOME FEEDBACK AND I WOULD LOVE SOME FEEDBACK FROM OUR SESSIONS SO PLEASE DOWNLOAD THE WEBSITE AND

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