FACES/CIT Reform – Enhancing Client Experience, Territory Families. Territory Families has reformed one of its core child protection services- the Central Intake Service- to incorporate the findings of the Royal Commision into the Protection and Detention of Children in the Northern Territory. The reform included creating a new service: Territory FACES (Family and Children Enquires and Support) The new FACES team provides a referral and information phone service to help with everyday parenting challenges, rebuilding family relationships, home support, managing money or crisis accommodation. The demand for child protection services continues to escalate, and the purpose of the new model is to integrate the child protection service with early intervention services to help prevent vulnerable children and families from entering the child protection system.

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